TQM by definition is "a management adapted approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society " ISO 8402:1994"
SFZ follows a Total Quality Management (TQM) philosophy which integrates all organizational functions (Executive, Marketing, Finance, Projects, Planning, Engineering, Information & Communication Technology, Human Resources & Administration Customer Service) to focus on meeting customer needs and organizational objectives.
Through TQM, SFZ has evolved a methodology in which management and employees are always involved in the continuous improvement of the organizational functions and services.
We have developed a set of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. TQM requires that the company maintains this quality standard in all aspects of its business. This requires ensuring that things are done right the first time and that defects and waste are eliminated from operations